Frequently Asked Questions

We hope that your experience with our website is as effortless as possible, however, we do acknowledge that questions may arise.

If you have any questions you can email us.

Do you offer a FREE SHIPPING?

YES, we offer FREE & Express shipping in the US and the typical delivery time frame is between 7-15 business days for Free Shipping and 5-12 business days for Express Shipping depending on your location.

Do you offer Returns/Exchanges?

YES, we offer a 100% money back guarantee on all products that are defective or damaged during shipping.

Do our slippers fit big or small?

They fit true to size but slightly smaller. Please check the size chart in the product page to make sure you get the right size.  Keep in mind that our slippers slides are open toed so cover a range of sizes.

Do our slippers cure foot pain?

Most of the reviews from our customers who experience foot pain, say that our slippers help a lot for the foot pain and comfortable. However, our slippers are not intended to cure any diseases. Please make sure that you don't have any condition that may not allow you to comfortably and safely use our slippers.

Are they as comfy as they look?

Our comfy slippers/sandals are indeed very comfy. Soft & sturdy as needed and have good resilience.

Are they designed with arch support?

The quick answer is NO but the material is designed to soothe and relieve pressure off your feet.

Something is missing from the order

While our packers are pretty great at getting your order together, very rarely they may leave an item out from the order. If this happens, please just reach out to us and we can get this sorted for you. If this happens, we will require a photo of what you received for verification purposes.

Where our slippers are manufactured?

Sootheez are manufactured in Shanghai due to cheaper production cost and shipping. We ship directly from our production warehouse in Shanghai.

Contact us

If we still haven't managed to answer your question please feel free to contact us and we'll get back to you as soon as possible.